Processing Time
- Order Processing:
- We process orders within 1-2 business days after receiving them. Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Methods and Delivery Times
- Standard Shipping: Typically takes 5-7 business days.
- Expedited Shipping: Typically takes 2-3 business days.
- Overnight Shipping: Next business day delivery.
- Shipping Costs
- Shipping costs are calculated at checkout based on the shipping method selected and the destination of the order.
- Free standard shipping on orders over $159
- International Shipping
- International shipping times may vary depending on the destination and customs processing.
- Tracking Your Order
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
- Delivery Issues
- Delayed Delivery: If your order is delayed, please contact Our customer care and we will assist you.
- Lost Packages: If your package is lost during transit, please contact us as soon as possible. We will work with the carrier to locate your package or send a replacement if necessary.
- Incorrect Address: Ensure that you provide the correct shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide a description of the issue and photos if possible. We will arrange for a replacement or refund.
- Customs, Duties, and Taxes
International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your country’s customs office for more information.